Operational
Excellence
We specialize in implementing immediate and significant tactical and operational improvements. Our ‘Lean’ methodology is deployed in three stages to ensure rapid, strategically aligned, and sustainable results over time. We work at all levels of the organization to transfer the ‘ownership’ of changes and knowledge to the client’s staff, thus ensuring the consultant’s independence and the durability of the implemented solutions.
Services
Tailored solutions
Through a tactical and operational diagnosis, we identify the practices with the greatest impact on our clients' results.
Revenue growth management
Business management strategy that focuses on maximizing a company's revenue by optimizing its costs, pricing, promotions, and product distribution.
Operations management
Focus on optimizing the cost of our clients' operations, ensuring maximized service at the lowest possible cost.
Supply chain
management
Just-in-time approach, we optimize our clients' working capital by maximizing internal and external service levels.
Commercial and demand management
Market and customer/consumer-focused, we help our clients maximize their customers' experience.
Organizational structure management
Who, how, and how much... we help our clients maintain a lean organizational structure aligned with their processes, management models, and strategic definition.
Our methodolgy
Operational Excellence
We seek alignment of four elements
The projects are planned and developed in 3 phases:
It is a comprehensive and personalized diagnosis of the company, ensuring a guaranteed return on investment as per contract. This approach focuses on several critical aspects.
End-to-end diagnosis
We start with a comprehensive diagnosis that covers all aspects of the company, from operational robustness to financial solvency. This detailed analysis allows us to identify areas for improvement and optimization opportunities that directly impact the organization’s profitability and efficiency.
Customization and strategic alignment
We recognize that each company has its unique context and challenges. Therefore, we customize our solutions based on a deep understanding of the company’s vision and objectives, strategically aligning our recommendations with its long-term goals.
Initial financial assessment
We conduct an initial financial assessment to identify how the proposed changes will impact the company from a financial perspective. This includes analyzing key financial statements such as the balance sheet, income statement, and cash flow statement.
Working capital management and commercial productivity
We delve into efficient working capital management and optimization of commercial productivity. We analyze how the company manages its short-term operating assets and liabilities to ensure the liquidity needed for its daily operations.
Closing operational gaps
We identify and close gaps between what people believe they should do, what they actually do, and what they should do to optimize operability and efficiency. We use interviews and observational studies to understand these dynamics and develop strategies to align behaviors and practices with business objectives.
Improvement techniques and models
We implement advanced lean manufacturing techniques and process control models to make operations more profitable without additional investments. Our approach ensures effective and sustainable improvements.
Detailed studies and analysis
Our approach includes cycle time analysis, observational studies, and tracking historical data to confirm that observations accurately reflect historical performance and demonstrate the sustainability of improved processes.
Results guarantee
We guarantee a yearly return on investment by contract, positioning our consulting services at a high-value level and ensuring tangible and sustainable results for our clients.
Our experience
Success cases
- Redefinition of the organizational structure of Seguros Constitución aligned with strategic guidelines and implementation of a results-based management model to monitor key indicators.
- Implementation of a commercial segmentation focused on clients with high growth potential and a commercial model activated by key account managers.
- Development of management and measurement tools to increase commercial effectiveness and efficiency in inspection and quoting processes.
- Improvements in IT management of claims and control of operating expenses, ensuring compliance with service level agreements and fostering competitiveness in the market.
- In logistics, we achieved a 20% reduction in inventory and a 14% reduction in distribution costs. We increased the fill rate from 34% to 77% and consolidated warehouses to optimize storage.
- In the commercial area, we implemented a new structure for category management, a coaching model for sales staff, product assortment refinement at points of sale, and designed new planograms for stores.
- Back-office optimization, improving the organizational structure without compromising the level of service and reducing the time to generate financial statements by 20%.
- <We achieved a 5.6% reduction in total operating expenses in the region and standardized credit and collection processes by implementing a centralized approval system and a telephone collection model.
What was done? The following models were implemented:
- Planning and paperwork model
- Budgeting model
- Project tracking model
- Subcontractor control model
- Contractor tracking model
- Indicator-based management model
- Meeting structure models
The organization was restructured following a detailed analysis of work, task value, and resource efficiency, creating tools to improve time management and team priorities. We implemented a results-oriented management model focused on urgent needs and optimized credit processes to streamline customer service. Additionally, we launched the 'Gold Ambassador' incentive program to motivate excellence in service and improved collection management tools, all aligned with a growth strategy and results-oriented approach.
Our team
Contact us
Our team consists of a group of professionals committed to exceeding your expectations. We will contact you shortly.
